Guiding the Provisioned Policyholder
- Inform the policyholder that you have just sent the SMS (text message), link and they can find with their text messages. This method will not incur data charges nor require a data plan. (see more below).
- Have them open the text message and select Open Link.
- The link will open a simple page showing the rooms to document.
- They can take these photos while on the phone waiting for the claim details to be finalized. To do so just tap on a room.
- The phone camera will open. Instruct them to take photos from left to right for the room they selected as well as the loss.
- After each photo they choose Discard or Save, and then Done or Add Photo, to either finish with the room or to add more photos for the room.
- When they are finished they can simply close the app. (Press Home/Close).
- You will see the photos as they are taken and can direct the policyholder as needed
Watch the 1 min sample Provisioned Policyholder video.