Downloading Photos and Videos

Some customers who use Encircle's mobile apps in the field to easily capture photos and videos need the ability to upload those media files into other systems.  To satisfy this requirement, we have created a very fast and easy mechanism to allow customers to download all photos and videos.

Here are the step by step instructions:

  1. Log into the web app at and select the claim.
  2. Press the button labeled Download Photos & Videos in the Photo and Video Exports section.
  3. Select whether to create a media file for all rooms and items or a specific set of rooms and items.
  4. Customize the title for the media file or use the default text.
  5. Confirm all photos and rooms to be included in the media file and select Request Export.
  6. Once the media file finishes processing you download the media file simply by clicking on it.

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