Duplicate claims from external assignments
Before importing a claim assignment, it is important to do a search to ensure it doesn’t already exist in the system. If the claim already exists simply merge it with the existing claim. If it does not yet exist, create the new claim from the assignment.
- Go to External Notifications.
- Use the Filter to search for claims with similar ID, Name or Address.
- If a match appears, select it and then press Merge Into Claim.
- If no match appears press Create New Claim.